Return, Refund & Exchange Policy

Return, Refund & Exchange Policy – GLAMIFY

Last Updated: October 14, 2026

At GLAMIFY, customer satisfaction is important to us. We aim to provide quality beauty and makeup products with a smooth and reliable shopping experience. Please read our return, refund, and exchange policy before placing an order.

1. Return Eligibility

Due to the hygienic nature of beauty and cosmetic products, we generally do not accept returns of products that have been opened, used, or unsealed.

Returns or exchanges may be considered in the following cases:

You received a damaged product.
You received an incorrect product.
Your order arrived with a missing item.
The product has a verified manufacturing defect.

Eligible claims are subject to review and verification by our customer support team.

2. Reporting a Problem

Please contact GLAMIFY within 48 hours of receiving your order if you notice a damaged, incorrect, or missing product.

Please provide:

Your order number.
Clear photographs or a video of the product.
Photographs of the packaging, if relevant.
A brief description of the issue.

Claims submitted after this period may require additional review.

3. Refund Policy

If a refund is approved, it will be processed using a mutually agreed and available payment method.

Cash on Delivery orders: Approved refunds may be issued through a suitable alternative payment method.
Prepaid orders: Approved refunds will generally be returned through the original payment method where possible.
Processing time: Please allow 5–10 business days after refund approval for processing, depending on the payment provider.

Shipping charges will be handled according to the circumstances of the return and applicable requirements.

4. Exchange Policy

If you receive a damaged, defective, or incorrect item, GLAMIFY may offer a replacement or exchange, subject to product availability and verification.

If a replacement is unavailable, an appropriate refund or alternative resolution may be offered.

5. Non-Returnable Products

For hygiene and safety reasons, the following items are generally not eligible for return or exchange unless they are damaged, defective, incorrect, or otherwise covered by applicable consumer protection requirements:

Opened or used makeup products.
Unsealed skincare and beauty products.
Products damaged after delivery due to customer handling.
Items purchased on final sale, where the applicable sale terms permit this exclusion.

6. Order Cancellation

Customers may request cancellation before an order is dispatched. Once an order has been shipped, cancellation may no longer be possible, and the applicable return process will apply.

7. How to Request a Return or Refund

To request a return, exchange, or refund, contact GLAMIFY through the contact details listed on our website. Include your order number and supporting photographs so we can review your request.