Frequently Asked Questions (FAQ)

🌟 Foundation Shade Selection

How do I find my perfect foundation shade?

Choosing the right shade is easier than you think! Follow these steps:

1. Identify your undertone: Check the veins on your wrist — green veins = warm undertone, blue/purple = cool undertone, both = neutral.
2. Test in natural light: Always swatch shades on your jawline (not your hand) and check in daylight.
3. Use our Shade Guide: Silkfull Full Coverage Foundation comes in 6 shades — from fair to deep. Browse our shade descriptions on each product page.

Still unsure? DM us on Instagram or WhatsApp and share a selfie — our beauty team will suggest your best match! 💬

What are the 6 shades available in Silkfull Full Coverage Foundation?

Our shades range from porcelain fair to rich deep tones, designed to complement South Asian skin beautifully. Visit the Silkfull Full Coverage Foundation product page for the full shade lineup with descriptions and swatch imagery.

What if a shade doesn't match my skin?

If your shade isn't quite right, you can mix two shades together for a custom match — a trick loved by makeup artists! You may also return or exchange unused/unopened products within 7 days. See our Shipping and Return Policy for details.

💄 Skin Type & Application Tips

Is Silkfull Foundation suitable for my skin type?

• Oily skin: Apply after a mattifying primer. Set with a translucent powder for long-lasting wear.
• Dry skin: Use a hydrating primer underneath and blend with a damp beauty sponge for a dewy finish.
• Combination skin: Concentrate mattifying products on the T-zone and let the rest of your skin breathe naturally.
• Sensitive skin: Our formula is developed to be gentle — do a patch test 24 hours before full application if you have reactive skin.

How do I apply Glamify foundation for the best result?

1. Prep: Cleanse and moisturise your skin. Let it absorb fully.
2. Prime: Apply a Glamify primer to smooth texture and extend wear.
3. Foundation: Apply with a flat brush for full coverage, or a damp sponge for a natural, skin-like finish.
4. Blend: Work from the centre of your face outward in light, circular motions.
5. Set: Lock everything in with a setting spray or translucent powder.

How do I use a primer with my foundation?

Apply a pea-sized amount of primer after your moisturiser. Let it sit for 60 seconds before applying foundation — this allows it to create the perfect base and dramatically extends wear time.

🚚 Delivery & Shipping

How long does delivery take in Pakistan?

• Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad): 3–5 business days
• Other cities & towns: 5–7 business days
• Remote areas: May take up to 10 business days

Orders are dispatched within 1–2 business days of confirmation. You'll receive a tracking number via SMS or WhatsApp once your order is shipped.

Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery across Pakistan. Simply select Cash on Delivery at checkout — no card or online payment needed. Pay the delivery rider when your order arrives at your door. 🏠

Is there a minimum order for COD?

There is no minimum order for Cash on Delivery. Order as little or as much as you like!

How do I track my order?

Once your order is dispatched, you'll receive a tracking number via SMS or WhatsApp. Use it to track your parcel on the courier's website:

• TCS: thttps://www.tcsexpress.com/track/
• PostEx: postex.pk/tracking
• M&P Courier: mulphyco.com/tracking

Can't find your tracking info? Contact us on WhatsApp or Instagram and we'll help right away.

🔄 Returns & Exchanges

What is your return and exchange policy?

We want you to love every Glamify product. If you're not satisfied, here's what to do:

1. Contact us within 7 days of receiving your order via WhatsApp or Instagram.
2. Provide your order number and photos of the product (if damaged or incorrect).
3. We'll arrange a return pickup or guide you through dropping it off.
4. Exchanges are processed within 3–5 business days of receiving the return.

Please note: Products must be unused and in original packaging to be eligible for return. For full details, visit our Shipping and Return Policy.

What if I receive a damaged or wrong product?

We're so sorry if this happens! Please WhatsApp or DM us a photo of the item within 48 hours of delivery and we'll send a replacement or issue a refund as quickly as possible — no hassle.

🎁 Referral & Affiliate Codes

How do I use a referral or affiliate code?

1. Add your desired products to the cart.
2. Proceed to checkout.
3. Enter your code (e.g., AF10) in the Discount Code field.
4. Click Apply — your discount will be reflected in the order total instantly.

Only one discount code can be applied per order.

How do I become a Glamify affiliate?

Love Glamify products? Earn rewards by sharing your unique link with friends and followers! Contact us on Instagram or WhatsApp to apply for our affiliate program and we'll get you set up with your personal code. 💕

📞 Still Have Questions?

We're here to help! Reach out to us:

• WhatsApp: Message us for quick replies (typically within a few hours)
• Instagram: DM 
• Email: Visit our Contact page